Supporting Your Recovery After a Motor Vehicle Accident

If you’ve been in a car accident and are experiencing physical, emotional, or psychological impacts, you may be eligible for counselling services through your ICBC accident claim. Hollyburn Support Services is proud to be part of the ICBC Recovery Network, offering trauma-informed counselling to support your healing and recovery.

What is ICBC Counselling?

The Insurance Corporation of British Columbia (ICBC) provides access to counselling sessions for individuals who have been injured in a motor vehicle accident (MVA), regardless of fault. If you have an open ICBC claim number, you may be pre-approved for counselling sessions to address:

• Post-traumatic stress
• Anxiety or depression following the accident
• Chronic pain and pain management
• Grief or loss
• Sleep disturbances or nightmares
• Difficulty returning to daily routines or driving
• Relationship strain and family stress

How It Works

You do not need a doctor’s referral to begin. Once you have your ICBC claim number, you may be pre-approved for 12 counselling sessions within the first 12 weeks following your accident. Additional sessions may be approved depending on your recovery needs.

We handle the direct billing to ICBC, so there are no upfront costs to you for approved sessions.

Getting Started

To get started with ICBC-funded counselling at Hollyburn:

1. Explore our team of counsellors and psychotherapists that offer ICBC-approved counselling.
2. Fill out our online referral form and select one of our ICBC-approved counsellors.
3. If you decide to proceed with services following your free 15-minute consultation, simply email your ICBC claim number, date of the accident, and adjuster contact information to db@hollyburn.ca. Our Direct Billing Coordinator will then add this information to your profile.
4. Begin your sessions—either in-person, virtually, or through walk-and-talk therapy options (if offered by your counsellor.)

Why Choose Hollyburn?

Our diverse team of counsellors understand the emotional and psychological toll an accident can take. We also offer:

• Flexible appointment options (evenings, weekends, virtual)
• Multilingual counsellors
• Gentle, non-judgmental, and client-centered care
• A comfortable, accessible North Vancouver location

Common Issues Addressed in ICBC Counselling

• Trauma and PTSD
• Emotional regulation
• Pain coping strategies
• Return-to-work anxiety
• Identity loss or adjustment
• Family and caregiver stress
• Sleep and concentration difficulties

Direct Billing to ICBC

We are registered to direct bill ICBC on your behalf. Please ensure you have an open claim and that you are still within the eligibility period. If your accident occurred over 12 weeks ago, we may need additional authorization to proceed.

Ready to Begin?

Let us help you take the next step in your recovery. Click the BOOK NOW button below or call/email us at 604-968-8211 at counselling@hollyburn.ca.